Tesla Cybertruck Owner Struggles To Repair Coolant Leaks Under Warranty

Picking up your brand-new vehicle, especially one as expensive as the new Cybertruck, should be a joyous experience. However, it soon became a massive disappointment for one owner when his electric pickup started leaking coolant after 35 miles.

Owner Jason Jones shared his experience via X and on the Cybertruck Owner’s Club. After collecting the vehicle at Tesla Pensacola, Jones says he drove to a Supercharger station 35 miles away in Crestview. While the vehicle was charging, “coolant started pouring out of the rear of the truck.” The owner contacted Tesla service staff who, astonishingly, told him that coolant leaks aren’t covered under warranty.

A Disappointing Experience

For a new vehicle owner, this response must be alarming. For a start, the Cybertruck has a limited warranty of four years/50,000 miles. As with any warranty, there are limitations, protecting the manufacturer from covering repairs sustained due to driver error or misuse.

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However, in the case of Jones’ Cybertruck, a coolant issue shouldn’t be a problem on a brand-new vehicle with just 35 miles. Moreover, the Cybertruck was designed to be tough and rugged, so a coolant leak certainly should not occur on a 35-mile drive between Tesla Pensacola and a Supercharging station.

Tesla Has A Change Of Heart

Taking to social media has quickly solved the issue. Tesla initially decided to send a tow truck to collect the Cybertruck even though it refused to cover the repairs under warranty. Just a few hours after the original tweet, Jones added that Tesla had fixed the truck. “Tesla went above and beyond to fix my truck today and get it back to me this afternoon. Very happy. The Tesla Pensacola service center stepped up and did an awesome job. They even detailed the truck before I picked it up. It was all covered by the warranty. I’m very pleased,” wrote Jones.

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The Cybertruck just doesn’t have the moves where it counts, no matter which way the test is conducted.

While the initial customer experience was disappointing, it’s great to see a brand helping a buyer as it should. It is shameful that Jones was initially dismissed and was given no choice but to express his frustrations on social media, where it could cause a stir. That being said, there’s a possibility that the first Tesla employee Jones spoke with offered poor customer service. “The service center said they were looking into who answered my call and addressing the issue. He might be on the bread lines,” Jones added.

Tesla Has Struggled With Quality Issues Before

This isn’t the first time a Tesla delivery has been a negative experience for owners. In 2022, CarBuzz reported on a Model Y owner whose car arrived with several issues. Not only was it dirty, but several interior parts were poorly assembled. There were scratches on the dashboard, a misaligned glovebox, and a high-pitched sound emanating from the rear.

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Quality control isn’t Tesla’s strong suit, but the company is established enough for these kinks to have been ironed out by now. Unfortunately, this pickup is still less than perfect. Aside from issues with the Car Wash Mode feature – vehicles are reportedly being disabled after going through a simple car wash – the electric pickup had to be recalled due to a faulty throttle pedal that could result in unintended acceleration and braking issues.