BMW, Rivian Top EV Ownership Satisfaction Charts

Several popular EVs, including the Nissan Leaf (651), Volkswagen ID.4 (677), and Ford F-150 Lightning (704), failed to achieve the segment average of 718 points. The Kia Niro EV (706) has fallen from grace after it led the charts in 2022.

Elsewhere, the study found that mass-market EVs have better quality than their premium counterparts, with fewer problems reported. 11 of the 14 mass-market EVs performed better than the premium EV market average for total problems.

Interestingly, seasoned EV customers are more satisfied with their vehicles than first-time buyers. The gap between the groups has doubled to 28 points since last year, with range and public charging widening the gap between these owners. As a result, 48% of first-time EV owners said they’d consider a PHEV for their next purchase, with 38% willing to look at a hybrid or ICE vehicle.

But plug-in hybrids may not be the answer, with PHEV owners less satisfied than battery-electric vehicle drivers. The overall score is 629 for PHEVs, compared to 718 for mass-market and 750 for premium EVs.